Technical Support
- Does HOCK provide flash cards?
- How can I download the textbook?
- Does HOCK have a mobile App?
- How do I highlight and annotate in the online textbook?
- How can I download the videos?
- How can I download the questions?
- Is there someone who can answer my questions while I'm studying?
- How do I fix video playback if the videos won't play or ask me to log in?
- How can I contact HOCK international?
- I am getting a Mediasite login prompt when switching the videos to full screen. What should I do?
- How do I search in the student forum?
- The same MCQs are showing every time I open the test bank, how do I get new MCQs?
- How do I select only MCQs that I got incorrect or haven't answered?
- How many computers can I use the materials on?
- Shield has blocked me or I have failed the anti-bot test. What should I do?
- How do I update my materials?
- How do I log in to the HOCK web site and enter the verification code?
- How do I review a previous question session in the test bank?
- How do I search for a specific question ID in the Test Bank?
- How can I chat with HOCK international?