I am getting a Mediasite login prompt when switching the videos to full screen. What should I do?

If you are getting a Mediasite login page when switching the videos to full screen, you will need to adjust your browser security settings so that the HOCK web site can properly authenticate with the video server. Also, be sure that you are not using private or incognito mode.

If your browser is not listed below or the listed steps do not resolve the issue, please contact our support team.


  1. Open Settings
  2. Go to Privacy and security
  3. Go to Cookies and other site data
  4. Make sure that the option under General settings is either Allow all cookies or Block third-party cookies in incognito.


  1. Click the shield icon in the address bar to the left of the web site address.
  2. Toggle Enhanced Tracking Protection to Off.